Z99 believes gaming should be a source of fun, not stress. We want you to stay in control at all times and play with a healthy mindset.
Responsible gaming means treating gaming as entertainment — not a financial or emotional burden. At z99, we believe every player should know their limits and enjoy the experience within them.
Online gaming is growing rapidly in Bangladesh — and so is the risk of addiction. Research shows that uncontrolled gaming can seriously affect family relationships, financial stability, and mental health. That's why z99 has made responsible gaming a core principle from the very beginning.
We want you to play — but mindfully. Before each session, ask yourself: am I doing this for fun, or am I chasing losses? If it's the latter, take a break.
With z99's responsible gaming tools, you can set your own betting limits, take a break whenever you need one, or even activate permanent self-exclusion. All of these features are completely free and entirely in your hands.
Remember — gaming is entertainment, not a source of income. If you ever feel that gaming is having a negative impact on your life, don't wait — reach out to us. Our support team is always ready to help.
Z99 is a licensed platform where responsible gaming isn't just a promise — we back it up with real technology and policy. Your health and well-being always come first.
Set a spending limit for each session or month before you start playing — and stick to it.
Decide how long you'll play each day. Use a timer and stop when it goes off.
Don't chase losses. The outcome of every game is independent and random.
Don't play for long stretches without a break. Take at least 10 minutes off every hour.
Don't let gaming take the place of your social life. Make time for family and friends.
We've built a set of effective tools to help keep you safe. They're completely free and available to use at any time.
Set your own daily, weekly, or monthly deposit cap. Once a limit is in place, it takes effect automatically and cannot be changed easily.
Set a maximum duration for each gaming session. When the time is up, z99 will automatically alert you and can end the session if needed.
You can take a voluntary break from 1 day up to 6 weeks. During this time you won't be able to log in, but your balance will remain safe.
If you feel your gaming is getting out of control, you can exclude yourself for anywhere from 6 months to permanently. This is our strictest protective measure.
View your full betting history, win/loss statistics, and session time records. Understand your own patterns and make informed decisions.
Reach out to our support team at any time. Our trained staff are ready to guide you on responsible gaming.
Gaming addiction doesn't happen overnight — it builds gradually. If you notice any of the signs below, take action right away.
If you notice 3 or more of the above signs, contact our support team immediately or activate self-exclusion.
Set daily, weekly, or monthly deposit limits from your account settings. Reducing a limit takes effect immediately; increasing one requires a 7-day waiting period.
Periodic automatic pop-ups will remind you how long you've been playing and how much you've spent. This helps you stay aware and in control.
Take a break for 1 day, 1 week, 1 month, or 6 weeks. No betting or deposits will be possible during this period. Your account will reactivate automatically once the break ends.
You can exclude yourself for 6 months, 1 year, or permanently. Once activated, this cannot easily be reversed. Contact support to enable it.
You can temporarily lock your account at any time for any reason. A family member can also make this request on your behalf. Contact support to get started.
Reflect on these questions honestly — it's a simple way to check in with yourself.
Have I spent more than my planned budget?
After a loss, do I find myself betting more to try to win it back?
Are my family or friends concerned about my gaming?
Is gaming affecting my work, studies, or family life?
Do I find it hard to stop playing even when I want to?
Have you had to borrow money to cover gaming expenses?
If most of the highlighted responses match your situation, contact our support team right away or consider activating self-exclusion. Asking for help is a sign of strength.
Z99 is strictly an adults-only platform. No one under the age of 18 is permitted to register or play. We enforce our age verification process with the utmost rigor.
If there are minors in your household, use parental control software on your devices. Never share your login credentials with others, and always keep your device locked.
Age verification is completed through KYC checks at the time of registration at z99. Any account that appears suspicious is investigated and closed if necessary.
There are a few simple steps you can take to keep your family safe from online gaming. These measures help protect your and your family's digital security.
Keep your z99 account password strong and never share it with anyone. Enable 2FA for added security.
Enable parental controls on your phone or computer to prevent children from accessing gaming sites.
Make sure your family members understand the risks and benefits of online gaming. Open, honest conversations are the most effective protection.
Find answers to the most frequently asked questions here.
Gaming at z99 isn't just about winning or losing — it's a healthy form of entertainment. Play responsibly, take care of yourself, and know your limits.